It’s amazing how different our personalities and are usually the highlights of the worst sad thing is that we can not avoid if you are not running a business and a restaurant with the best of them to give you high doses of stress. Some of us thrive on it – but some pockets as fast as a boat without a hull.

Strategies with a good restaurant with clear procedures and systems is certainly the best way to prevent some of the daily stress that our food industry (excuse the pun) to discuss possible, but what happens when stress, which through a series other things that are caused in your life, or the fact that your company is in a quiet street. Over the years, I have many problems of stress at work, and personal, I can not say worse than the others, just know that they have a very negative effect on how you do business.

The way I see it, when it comes to the public in an environment such as hospitality, it’s like on stage, but sitting behind the hits you, you eat it there and hopefully happy. , Repeat their lines every day and more experienced you will be confident and that’s when you use your personality, but there is always an element of the action takes place.

I remember very difficult personal moments over the years and found it very difficult sometimes to deal with customers. I remembered the other day when I visit a client. It was not long in the restaurant and things were not going well. I was very sad for him but I knew it was a learning process, would have to endure, and we can work together and find solutions to pain.

A very important lesson I learned is that customers quickly realize that you’re stressed, if you allow and ensure they do not feel good. Like any player, read other people know your face, how you feel and what you think. There will be times when the owner / manager, you have problems with people and you have to train to leave their problems at the door and a smile.

Such a response is “acting” and the things you get, the more “action” you need. Remember, they also have their problems, and they come to you for the fun and excitement, as well as a pleasant experience to continue their own costs to be taken.